Network Information
Network Information Statement
Encounter Wireless uses Network Information to monitor and enhance the performance of the Encounter Wireless network. Encounter will not monitor the content of the websites viewed or email communications as part of Encounter's standard of network management. Generally, Encounter will only monitor and preserve the following Network Information:
- When Customer is using the Service
- How the customer is using the service, such as monitoring traffic patterns regarding websites visited, amount of data being sent or received, or other activity
- The amount of data Customer is transmitting and receiving through the Service
- General information regarding the performance of the Provider Equipment installed in Customer's Property or at Customer's premises, and its interaction with the rest of Encounter's network.
However, Encounter reserves the right to, and may, monitor, access, and preserve any Network Information and/or content in the following situations:
- In response to an inquiry from Customer or an another Authorized User on Customer's account regarding Customer or their use of the Service or problems Customer or they are experiencing using the Service.
- If Encounter has reason to believe Customer is using the Service in violation of Customer's Service Agreement of any applicable statuses, rules, ordinances or regulations
- In Encounter has reason to believe Customer use of the Service is negatively affecting the other Customers
- When Encounter is required by law or legal process to do so.